Frequently Asked Questions
If you have a question about the VienneMilano site or products, please take a look at our FAQs. We probably have the answer you are looking for... and if not, you can always email, call, or text us and we will be happy to assist you. Happy shopping at VienneMilano!
What is VienneMilano?
VienneMilano is the first luxury hosiery brand and online boutique dedicated exclusively to thigh high stockings. Our hosiery is made in Italy and can be carefully stored in our signature purple box.
What type of products do you offer?
VienneMilano offers luxurious thigh high stockings. All of our hosiery are made with lavish material such as silk, cashmere, microfiber - just to name a few. Our thigh highs are also made with a silicone band so they will sit securely and comfortably on those fabulous legs of yours!
Are your stockings really made in Italy?
Yes, they are! What better place to manufacture our products other than Italy, a place romanticized by men and women everywhere...a nation that thrives on it's glorious background and beautiful language. We love their cars, food, fashion and of course, their exquisite hosiery!
Do your thigh highs stay up?
Yes! They absolutely do. When worn correctly, our thigh highs will stay up on your leg without a garter belt.
What size am I?
The best way to determine your size is by reviewing our Size & Fit Guide. It's not uncommon for customers to be in between sizes; We recommend buying the larger size. Please get in touch with us - we are happy to help!
How do I care for my hosiery?
Let us show you how to take care of your hosiery in our comprehensive Guide to How to care for, wash, fold, and store tights and stockings.
Do you sell eco-friendly stockings?
Yes! We do. Our eco-friendly styles are made from reusable nylons. Come check out our selection here.
Do you sell gift certificates?
Yes! Gift certificates are an excellent way to let your gift recipient decide what she wants. Our gift certificates are available here.
Do you offer discounts for U.S. Service Personnel?
Yes, we do! All U.S. Service Personnel (service members, veterans, first responders, etc.) receive 15% off all VienneMilano stockings. All you have to do is use the discount code: GRATITUDE. Click here for more information.
How many pairs of stockings do customers typically purchase for a subscription?
Most customers buy two pairs of stockings each month.
How can I make changes (i.e., add stockings) to my subscription?
It's so easy! All you have to do is log in to your account and update your settings. You can choose to Skip Next Order, Pause, and Cancel.
Why do I need a subscription to your fabulous stockings?
Most customers wear stockings two to three times a week and strongly prefer not to wear the same pair every day. By subscribing, you will have a few more pairs of stockings to help you look and feel fabulous!
Are there hidden fees?
Nope! There are no hidden fees for our subscription services. Your credit card will be automatically charged (at the discounted price).
What forms of payment do you accept?
We accept all major credit cards (American Express, Visa, MasterCard, Discover, Diners Club, JCB), Google Pay, Apple Pay, and PayPal.
Are payments secure?
Yes. We take security very seriously. All transactions are protected by SSL encryption technology and we never store your financial information. Also, our website is automatically tested every day to protect against security threats.
Why was my card rejected?
Your credit or debit card may have been denied authorization by our payment processor for a number of reasons. First of all, you must ensure that your billing address is entered in our system exactly as it appears on your credit card statement. If your billing address is entered incorrectly, your card might be rejected.
In addition, here are two frequent issues which might have occurred: 1) your card may be expired; 2) you may have reached or exceeded your daily or monthly limit on the card. Of course, it's also possible that there was a technical glitch, either in our system or in the connection to your client. Please check your card and try again.
If the problems persist, please contact us for help or select another form of payment.
May I change an order after it has been placed?
Normally we do not allow it, and here's why: to ensure the fastest possible service, we immediately forward new orders to our fulfillment center. Chances are, by the time you decide to make a change, the order is already being prepared. However, please contact us and we will do our best to serve you.
Which taxes do you charge?
VienneMilano fulfills its orders from Massachusetts, which only levies sales taxes on fashion items if an item's price is $175 or more. All our items are below $175, therefore we do not charge any sales tax. However, please notice that if you are located in another state you may have to pay a consumption tax for out-of-state online purchases. We encourage you to report and pay any applicable local taxes.
Do you offer free shipping?
Yes, we offer free delivery for all orders delivered within the USA. We charge a flat rate fee of $11 on all international orders. We also offer express delivery services.
Do the stockings ship directly from Italy?
Our stockings are made in Italy and then sent to our warehouse in the USA. We fulfill your orders from the United States of America.
Are your orders dispatched immediately?
We usually dispatch all orders within the next business day. Our fulfillment center is located in Massachusetts.
Do you ship internationally?
Yes we do! We ship to all countries except to those with U.S. trade sanctions in place. However, delivery to certain countries may be restricted due to licensing agreements, law requirements, or other reasons. For more information, please contact us.
What is your customs policy for international deliveries?
All international orders are shipped DDU (Delivered Duty Unpaid.) This means that we are responsible for shipping charges and insurance up to the agreed-upon destination. You are instead responsible for local transportation (if needed) beyond the port of arrival and for any customs tariffs, duties, and fees.
If you are ordering for delivery to any country other than the U.S.A., please be aware that we do not provide any assurances on whether the goods you order can be legally imported into such country. You are advised to check with your customs authority and/or other relevant government agency before you place an order with us for international delivery.
Do your shipment come in discreet packaging?
Yes! All of our packages arrive in discreet packing. We do not list the content of your order, and there are no pictures on the parcel.
How long will delivery take?
It depends on the destination and on the shipping option you have chosen. For example, orders shipped using our Free Shipping service (USPS First Class) to destinations within the continental U.S.A. are usually delivered within 3-5 business days. Please note that orders shipped during the holiday season or other peak periods may take longer to be delivered.
I wasn't home when my package arrived, and it was returned to you. Now what?
We are sorry the carrier missed you! Unfortunately, we are not able to reship packages which have been returned to us by the carrier because they couldn't find you or your address. All undelivered packages will be processed as customer-initiated returns, i.e. assuming the goods are intact and fit for resale, we will refund you minus shipping charges and a 15% restocking fee. If the order qualified for free shipping and you chose such option, we will deduct $10 for shipping charges to your refund. Please take this into consideration when selecting your shipping address.
How do I find a package that shows as delivered?
We recommend waiting 48 hours as it is possible for the status of your package to show as "delivered" even though it is still in transit. Please ask the relevant carrier if there is more information about your package's location. Also, consider the following:
- Verify the shipping address in your order.
- Look for a notice of attempted delivery.
- Inspect the delivery location for your package.
- See if someone else accepted the delivery.
Please get in touch with the Mail Theft department of the carrier if your shipment was stolen.
Do you accept returns?
We offer an unconditional quality guarantee that allows you to return VienneMilano luxury hosiery products in its original condition and unopened, within 15 calendar days from the date of shipping. Products which were sold at discounted prices and/or on sale, which have been opened or worn, or which have damaged by you cannot be returned. Also, please notice that all gift certificates are non-refundable. All sales are final for orders delivered outside of the US.
We do not accept returns or exchanges for the following lingerie items: bras, chemises, eye masks, garters, garter belts, loungewear, panties, and robes.
How do returns work?
To create a return request, simply contact us with your name, email address, and order number, and we will contact you with further instructions on how to return the items to one of our fulfillment centers. Once we have received your return, we will process it and notify you of the outcome. If applicable, we will issue a store credit or send you a check for the refunded amount.
Is there a restocking fee?
If your return is due to a mistake on our part (e.g. we shipped the wrong product) we will not apply any restocking fee, and we will pay for the return shipping costs if you use our shipping provider. If the return is due to your unilateral decision (e.g. you ordered the wrong product, chose the wrong shipping method) we will apply a 15% restocking fee and you will pay for the return shipping costs.