Have questions about your order or general inquiry?
Don't hesitate to contact us or call/text us at +1 (866) FAB-LEGS (322-5347).
If you have a question about the VienneMilano site or products, please take a look at our FAQs. We probably have the answer you are looking for... and if not, you can always email, call, or text us and we will be happy to assist you. Happy shopping at VienneMilano!
VienneMilano is the first luxury hosiery brand and online boutique dedicated exclusively to thigh high stockings. Our hosiery is made in Italy and can be carefully stored in our signature purple box.
VienneMilano offers luxurious thigh high stockings. All of our hosiery are made with lavish material such as silk, cashmere, microfiber - just to name a few. Our thigh highs are also made with a silicone band so they will sit securely and comfortably on those fabulous legs of yours!
To help complete your look, we also sell garter belts, panties, bras, and other lingerie produced by other brands.
Yes, they are! What better place to manufacture our products other than Italy, a place romanticized by men and women everywhere...a nation that thrives on it's glorious background and beautiful language. We love their cars, food, fashion and of course, their exquisite hosiery!
Thigh highs are a type of stockings that reaches the top of your thigh. To learn more about thigh highs, come check out our section on What are thigh highs and our hosiery blog.
Yes! They absolutely do. When worn correctly, our thigh highs will stay up on your leg without a garter belt.
The best way to determine your size is by reviewing our Size & Fit Guide. It's not uncommon for customers to be in between sizes; We recommend buying the larger size. Please get in touch with us - we are happy to help!
Let us show you how to take care of your hosiery in our comprehensive Guide to How to care for, wash, fold, and store tights and stockings.
Yes! We do. Our eco-friendly styles are made from reusable nylons. Come check out our selection here.
Yes! Gift certificates are an excellent way to let your gift recipient decide what she wants. Our gift certificates are available here.
Yes, we do! All U.S. Service Personnel (service members, veterans, first responders, etc.) receive 15% off all VienneMilano stockings. All you have to do is use the discount code: GRATITUDE. Click here for more information.
Most customers buy two pairs of stockings each month.
It's so easy! All you have to do is log in to your account and update your settings. You can choose to Skip Next Order, Pause, and Cancel.
Most customers wear stockings two to three times a week and strongly prefer not to wear the same pair every day. By subscribing, you will have a few more pairs of stockings to help you look and feel fabulous!
Nope! There are no hidden fees for our subscription services. Your credit card will be automatically charged (at the discounted price).
We accept all major credit cards (American Express, Visa, MasterCard, Discover, Diners Club, JCB), Google Pay, Apple Pay, and PayPal.
Yes. We take security very seriously. All transactions are protected by SSL encryption technology and we never store your financial information. Also, our website is automatically tested every day to protect against security threats.
Your credit or debit card may have been denied authorization by our payment processor for a number of reasons. First of all, you must ensure that your billing address is entered in our system exactly as it appears on your credit card statement. If your billing address is entered incorrectly, your card might be rejected.
In addition, here are two frequent issues which might have occurred: 1) your card may be expired; 2) you may have reached or exceeded your daily or monthly limit on the card. Of course, it's also possible that there was a technical glitch, either in our system or in the connection to your client. Please check your card and try again.
If the problems persist, please contact us for help or select another form of payment.
Normally we do not allow it, and here's why: to ensure the fastest possible service, we immediately forward new orders to our fulfillment center. Chances are, by the time you decide to make a change, the order is already being prepared. However, please contact us and we will do our best to serve you.
VienneMilano fulfills its orders from Massachusetts, which only levies sales taxes on fashion items if an item's price is $175 or more. All our items are below $175, therefore we do not charge any sales tax. However, please notice that if you are located in another state you may have to pay a consumption tax for out-of-state online purchases. We encourage you to report and pay any applicable local taxes.
To access the status of your order, log in to your VienneMilano account and click
on your order number. If you do not see your order or cannot login, please contact us.
Yes, free shipping is available for orders over $19.00 (USD) to US addresses. For US orders less than $19.00, shipping is $3.99.
All international orders (outside the US, including Canada, sorry buddy!) flat-rate shipping is $11.00. Expedited delivery services are also available.
Our stockings are made in Italy and then sent to our warehouse in the USA. We fulfill your orders from the United States of America.
We usually dispatch all orders within the next business day. Our fulfillment center is located in Massachusetts.
Yes we do! We ship to all countries except to those with U.S. trade sanctions in place. However, delivery to certain countries may be restricted due to licensing agreements, law requirements, or other reasons. For more information, please contact us.
All international orders are shipped DDU (Delivered Duty Unpaid.) This means that we are responsible for shipping charges and insurance up to the agreed-upon destination. You are instead responsible for local transportation (if needed) beyond the port of arrival and for any customs tariffs, duties, and fees.
If you are ordering for delivery to any country other than the U.S.A., please be aware that we do not provide any assurances on whether the goods you order can be legally imported into such country. You are advised to check with your customs authority and/or other relevant government agency before you place an order with us for international delivery.
Yes! All of our packages arrive in discreet packing. We do not list the content of your order, and there are no pictures on the parcel.
It depends on the destination and on the shipping option you have chosen. For example, orders shipped using our Free Shipping service (USPS First Class) to destinations within the continental U.S.A. are usually delivered within 3-5 business days. Please note that orders shipped during the holiday season or other peak periods may take longer to be delivered.
We are sorry the carrier missed you! Unfortunately, we are not able to reship packages which have been returned to us by the carrier because they couldn't find you or your address. All undelivered packages will be processed as customer-initiated returns, i.e. assuming the goods are intact and fit for resale, we will refund you minus shipping charges and a 15% restocking fee. If the order qualified for free shipping and you chose such option, we will deduct $10 for shipping charges to your refund. Please take this into consideration when selecting your shipping address.
We recommend waiting 48 hours as it is possible for the status of your package to show as "delivered" even though it is still in transit. Please ask the relevant carrier if there is more information about your package's location. Also, consider the following:
- Verify the shipping address in your order.
- Look for a notice of attempted delivery.
- Inspect the delivery location for your package.
- See if someone else accepted the delivery.
Please get in touch with the Mail Theft department of the carrier if your shipment was stolen.
We offer an unconditional quality guarantee that allows you to return VienneMilano luxury hosiery products in its original condition and unopened, within 15 calendar days from the date of shipping. Products which were sold at discounted prices and/or on sale, which have been opened or worn, or which have damaged by you cannot be returned. Also, please notice that all gift certificates are non-refundable. All sales are final for orders delivered outside of the US.
We do not accept returns or exchanges for the following lingerie items: bras, chemises, eye masks, garters, garter belts, loungewear, panties, and robes.
To create a return request, simply contact us with your name, email address, and order number, and we will contact you with further instructions on how to return the items to one of our fulfillment centers. Once we have received your return, we will process it and notify you of the outcome. If applicable, we will issue a store credit or send you a check for the refunded amount.
If your return is due to a mistake on our part (e.g. we shipped the wrong product) we will not apply any restocking fee, and we will pay for the return shipping costs if you use our shipping provider. If the return is due to your unilateral decision (e.g. you ordered the wrong product, chose the wrong shipping method) we will apply a 15% restocking fee and you will pay for the return shipping costs.
Yes, we do! Let's connect. We would love to get to know you, your business, and how we can help your business grow with our fabulous hosiery.
Don't hesitate to contact us or call/text us at +1 (866) FAB-LEGS (322-5347).